Terms and conditions

Introduction

This document establishes the terms and conditions of use for the website https://www.bcnlanguages.com/, as well as the terms and conditions for booking our courses.

We ask that you carefully read these TERMS AND CONDITIONS OF PURCHASE, as well as the PRIVACY POLICY, before using this website. If you wish, you can print these terms and conditions. By using this website, you accept our TERMS AND CONDITIONS, as well as our PRIVACY POLICY. Therefore, if you do not agree, you should not use the website.

General Information

In compliance with the duty of information contained in Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, we inform you that the website is owned by:

Company name: FRANFUTUR, S.L.

CIF No.: B63917603
Registered Office: PLAÇA GAL·LA PLACÍDIA, 22 ENT. 1ª 08006 BARCELONA
Email: dgeneral@bcnlanguages.com
Telephone: 932384516

Registration in the Barcelona Commercial Registry, Volume 37822, Page 173, Sheet B313953. ENTRY 1 14/7/2005

Use of the Website

By using this website, you agree to the following:

  • Use the website solely for the purpose of consulting our courses.
  • Not to use the website for any illegal activity or any activity that violates current regulations.
  • Not to damage the physical or logical systems of the owner, its suppliers, or third parties.
  • Not to attempt to access restricted areas of the website without authorization.

Personal Data Protection

FRANFUTUR, S.L. informs you of its policy regarding the processing and protection of personal data that may be collected while browsing through its privacy policy. You can access the privacy policy from the website at any time.

Description of Our Courses

We offer in-person Spanish courses in extensive, intensive, private, and specific formats, as well as DELE (Diploma of Spanish as a Foreign Language) exam preparation courses. In addition, the courses include recreational activities for students, and we provide contact information for a company that will provide accommodation and transportation from the airport to your accommodation.

We also offer the following courses:

In-person English in standard, conversational, intensive, semi-intensive, private lessons, official exams, for children, and for young adults.

In-person French in standard, conversational, intensive, semi-intensive, private lessons, and for young adults.

In-person German in standard, conversational, intensive, semi-intensive, private lessons, and for young adults.

In-person Italian in standard, intensive, semi-intensive, and private lessons.

In-person Catalan in standard, intensive, semi-intensive, and private lessons.

In-person courses for children: Pre-Kids, Kids-Start, Kids, and summer intensives.

In-person courses for young adults and adolescents, juniors, teens, and summer intensives.

Online or distance learning courses in intensive format with a virtual classroom, tutoring, conversation classes, and in-person classes.

You can also assess your level with our English, French, German, Spanish, Italian, Catalan, and English for Juniors tests.

Registration and Services

You can enroll in our language courses by contacting our school:

BCN Languages ​​Palma de Mallorca
Av. d’Alemanya 3 baixos
07003 Palma de Mallorca
mallorca@bcnlanguages.com
971 720 643

Registration requires express acceptance of these terms and conditions.

BCN Languages ​​reserves the right to modify course programs and schedules for organizational reasons.

To reserve a place on a course, payment of €60 or an advance payment of €80 will be made on account of the total course fee. The remainder of the course fee or the corresponding fee will be paid on the first day of class, depending on the course type.

Registration will only be considered valid after payment of the registration fee or reservation of your place.

Prices and Payment Methods

The prices of the courses and services offered on the website include applicable taxes. BCN Languages ​​reserves the right to modify prices at any time, ensuring that users who have already registered are not affected.

Payment for courses will be made monthly, quarterly, or in a lump sum, depending on the course type, according to the price list published on our website.

The available payment methods are:

a) Direct Debit

b) Visa and MasterCard credit or debit cards.

c) Bank Transfer: As soon as the student makes the bank transfer, they must notify the school by sending proof of the transfer to the school by email to mallorca@bcnlanguages.com.

The school must receive the required total in euros, with no additional bank charges. If any additional charges are applied upon receipt of payment, they will be added to the student’s invoice.

All students enrolled in a course must pay for the course on the first day of class.

Amounts paid as a reservation for a course place will be deducted from the last invoice due for the course. In the case of cancellations notified within the stipulated period, the reservation fee and other amounts will be refunded by bank transfer within a maximum of 14 days.

Right of cancellation.

FRANFUTUR, S.L. reserves the right to refuse or cancel course registration for a student with whom there is a dispute.

FRANFUTUR, S.L. also has the right to refuse or cancel a student’s course registration for justified reasons, such as:

  • If there is an error in the billing information (incorrect or impossible to verify).
  • If there is suspicion of credit card fraud.
  • If full payment has not been made.
  • If the student violates the school’s rules of conduct.

Right of withdrawal

You have the right to cancel a course without giving any explanation. This right is the right of withdrawal established by Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

To cancel a course, you can use the attached withdrawal form and send it by email to mallorca@bcnlanguages.com or by post to:

BCN Languages ​​Palma
Av. Alemanya 3 baixos
07003 Palma de Mallorca

If you send us an email or written communication, please include the details of your course to help us identify it.

The withdrawal period will expire 14 calendar days after the course registration fee is paid.

To comply with the withdrawal period, it is sufficient that you send the communication regarding the exercise of your right before the deadline expires.

Modification and Refund Policy.

Any changes or withdrawals must be notified in writing to mallorca@bcnlanguages.com.

Cancellations by students before the start of the course: Students may request cancellation of their registration. To do so, they must notify the school in writing no later than 7 days before the start of classes to recover the reservation and any other amounts paid. If there is no notification or enrollment in the course after the start date, the school reserves the right to cancel the registration without refund.

Cancellations by BCN Languages: In the event of a course cancellation by BCN Languages, the student’s payment will be fully refunded by bank transfer within a maximum of 14 days.

The school will allow any modification to the reservation up to 7 days before the start of the course. After this period, changes can only be made based on course space availability.

When applicable, a refund for a reserved spot will be made by bank transfer within a maximum of 14 days.

Any changes or withdrawals after the course has started must be notified in writing to the center 7 days before the first outstanding receipt of the month following the notification takes effect. Non-attendance does not exempt the student from paying the fee for the corresponding period. To recover the reservation amount, current receipts must be up to date.

Any compensation for fees paid due to the inability to continue the course will always be made in the form of a personal, non-transferable voucher. The value of which will be calculated by deducting the current monthly fees corresponding to the months used. The voucher is valid for one year, counting from the date of withdrawal, and can be exchanged for a course with the same characteristics.

Cancellation Policy for Force Majeure

In the event of a course cancellation due to duly justified force majeure that prevents the course from continuing, the student will be fully refunded by bank transfer within a maximum of 14 days.

Course Operating Conditions

Group classes will have a minimum of 3 students and a maximum of 11 students.

Course Duration:

The standard academic year lasts 9 months, from October to June.

The 40-hour intensive courses last one month.

The 48-hour semi-intensive courses last two months.

The intensive ELE course lasts a minimum of one week (40 hours).

Public holidays cannot be made up under any circumstances.

Making up missed classes:

If a class cannot be attended due to a cause attributable to the school, that class will be made up as soon as it can be scheduled.

If a student cannot attend a class, they will be offered one of the following options:

  • Standard and Intensive Courses: The school will offer the student the option of making up the missed class within the same week, subject to availability.
  • Private Classes: The student must inform the school in writing 24 hours before the class to schedule a make-up session. Classes may be suspended or made up for a maximum period of 3 months.
  • ELE Courses: It will not be possible to make up individual days. If the course needs to be paused for a week or more, the school must be informed in writing at least one week before the start of the pause. The school will indicate in each case how to proceed to make up the missed weeks.

The amount paid for missed classes will not be refunded.

School Rules of Conduct

Students and their companions must behave respectfully toward their classmates and school staff. Illegal drug use, alcohol abuse, or any disrespectful or offensive behavior toward others will not be tolerated.

The school reserves the right to deny enrollment in courses to students who violate these rules or whose behavior is inappropriate. Furthermore, in the event of violation of these provisions, the school may suspend the course without refund.

Guarantee for our courses

The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Clients and Users.

Invoice for contracted courses

You can request a copy of the corresponding invoices at any time, either electronically or in paper form, at your discretion.

Customer Service

For any questions, suggestions, complaints, or queries about our courses, please contact Customer Service by email at mallorca@bcnlanguages.com.

FRANFUTUR, S.L. will respond to your request as quickly as possible and, in any case, within one month. If your request is not resolved satisfactorily, you may resort to ordinary court proceedings as indicated below.

Responsibilities

Access to and use of this website is your responsibility. FRANFUTUR, S.L. does not guarantee:

  • The infallibility, availability, continuity, or absence of security deficiencies of the website.
  • That the content of the website or the information transmitted through it is free of viruses or other harmful elements, as well as errors, omissions, or inaccuracies.
  • Any damages or losses that may arise from interference, omissions, interruptions, computer viruses, malfunctions, or disconnections in the operational functioning of the website.
  • Delays or blockages in the use of this website caused by deficiencies or overloads in the data processing center, or any damages that may be caused by third parties through illegitimate interference beyond the control of FRANFUTUR, S.L.
  • FRANFUTUR, S.L. is exempt from liability for any damages or losses you may suffer as a result of errors, defects, or omissions in the information provided, provided that they originate from other external sources.

Mere access to the website does not constitute any commercial relationship between you and FRANFUTUR, S.L.

Assignment of Rights and Obligations.

This agreement is binding on both you and FRANFUTUR, S.L., as well as on our respective successors, assignees, and legal representatives. You may not transfer, assign, encumber, or otherwise transfer a contract or any of the rights or obligations arising from it without obtaining FRANFUTUR, S.L.’s prior written consent. We may transfer, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations arising from it at any time during its term. For the avoidance of doubt, such transfers, assignments, encumbrances, or other transfers will not affect any legal rights you, as a consumer, may have, nor will they void, reduce, or otherwise limit any warranties, whether express or implied, that we may have provided to you.

Website Information and Content

The information displayed on the website is current as of the date of its last update. FRANFUTUR, S.L. reserves the right to update/modify/delete information on this website at any time and without prior notice.

If the website contains links to other websites and third-party materials, these links are provided for informational purposes only, and FRANFUTUR, S.L. has no control over the content of such websites or materials. Therefore, we do not accept any liability for any damage or loss arising from their use.

FRANFUTUR, S.L. reserves the right to modify the Terms and Conditions. Any modifications made will not be retroactive. If you do not agree with the modifications made, we recommend that you do not use our website.

Viruses, Hacking, and Other Computer Attacks

You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or any other technologically harmful or damaging programs or material.

You must not attempt to gain unauthorized access to this website, the server on which it is stored, or any server, computer, or database linked to our website.

You agree not to attack this website.

Failure to comply with this clause may result in violations classified under applicable law. We will report any violation of these regulations to the relevant authorities and cooperate with them to determine the identity of the attacker.

Furthermore, in the event of a breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial-of-service attack, viruses, or any other technologically harmful or damaging programs or material that may infect your computer, computer equipment, data, or other proprietary material due to your use of this website or to your downloading of any content from it, or to any content linked to it.

Intellectual Property and Copyright

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in the materials or content provided as part of the website belong at all times to FRANFUTUR SL. You may use said material only as expressly authorized.

Applicable Law and Jurisdiction

The school has complaint forms available to consumers or users.

The use of this website and any course contracts entered into through this website or by email shall be governed by Spanish law. Any dispute arising from or related to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts of the city of Palma.